KUCHL by Fermich
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Climbing log

Kuchl's release notes. Every major version is named after a Dolomite pass; between one pass and the next come smaller updates, which we call cable cars.

Kuchl Costalunga · 1,752 m

Version 1.0 · October 2026 · our first official release

Floor and bookings

  • The table grid: the whole evening at a glance, with bookings as coloured blocks you move with a finger and pinch to zoom.
  • Bookings, walk-ins and extras in a few taps, with coloured states: booked, extra, seated, left, to be confirmed.
  • Joined tables and groups across several tables; durations by shift and by party size; a red warning when a table is about to overrun.
  • Evening summary filtered by room, a waiting list that becomes a booking with one tap, search.

Guests

  • Guest profile with notes, allergies, language, VIP, visits and no-shows.
  • Blocked guests and a history of changes.
  • Automatic no-show (optional) and automatic end-of-day closing.

Lea, the assistant

  • On WhatsApp, Lea takes, moves and cancels bookings, answers questions about the menu and allergens, knows your closures and holidays, and hands special cases to your staff.
  • If an allergen isn't listed, Lea doesn't make it up: she asks the owner.
  • She starts in learning mode, with the owner approving or correcting her replies, and goes automatic when the owner decides. She pauses when a staff member replies.
  • Lea for your staff, in a chat inside the app: “How many covers tonight?”, “Is there room for 6 on Saturday?”.
  • Digital menu for Lea: upload it from a PDF, a photo or a link, in Italian, German and English, with daily and rotating menus.

Phone, WhatsApp and website

  • Phone: if a guest calls and the restaurant can't answer, the restaurant's voicemail answers and the guest receives a WhatsApp message to book with Lea. The caller's number is kept.
  • The restaurant's own official WhatsApp Business, connected through Fermich, an official Meta partner; a new restaurant can connect it on its own.
  • Block-based automatic workflows: you decide what happens when someone calls or writes.
  • Online booking from the restaurant's website, with a confirmation email, changes and cancellations from a personal link, and an alert to the owner for every external booking.

Organisation

  • Shifts, closures, holidays and limits per time slot.
  • Staff roles, several venues with one login, notifications, light and dark theme.
  • Read-only access even without a connection.

Reliability and access

  • Three servers in three data centres, in Germany and Finland: if one stops, the others carry on. Updates don't switch the service off.
  • A web app: use it from the browser on iPhone, iPad and computer and add it to the Home screen.
  • Available in Italian, German and English.

Want to see Kuchl live?

Write to us and we'll show you Kuchl live. It runs in the browser on iPhone, iPad and computer: there's nothing to install.

Request a demo